Contact Center as a Service (CCaaS)
CCaaS is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. CCaaS allows small and midsize businesses to operate like Fortune 500s without significant capital expenses. Gain features such as improved quality management, workforce optimization, and enhanced IVR and ACD functions that boast omni-channel communications. It also allows businesses to effectively react to market, seasonal or objective changes as well as natural disasters. CCaaS allows you avoid productivity disruptions and continue with minimal downtime.